Manufacturing Systems Engineering Technician

The role

This person will provide technical support for manufacturing systems including Zebra printers, barcode scanners, and production workstations. They will work at the intersection of IT and production to ensure systems operate reliably.

What you will do

• Provide frontline and escalated support for manufacturing systems and operational technology.
• Troubleshoot hardware, software, application, and network issues.
• Act as a primary responder for manufacturing system incidents.
• Coordinate cross-functional resolution efforts.
• Support data-related tasks and production workflows.

Required qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in technical support, IT/OT, or a similar role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Excellent communication and customer service skills.
• Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.

Nice to have

• Python is a plus
• Experience with manufacturing systems (MES, PLCs, SCADA)
• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.)
• Experience supporting production environments or shop-floor systems

Benefits

• Medical Insurance: Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Generous PTO and Holidays
• Paid maternity and paternity leave
• Competitive Salary with opportunities for performance-based bonuses
• 401(k) plan with company match
• Equity options
• Basic life insurance and short- and long-term disability coverage
• Discounted pet insurance options including 24/7 Telehealth helpline
• Free lunch benefit
• Unlimited free drinks and snacks in the office

Before you apply

• Requires access to export-controlled information or items that require U.S. Person status.
• U.S. Person status defined as U.S. citizens, legal permanent residents, or certain protected classes of asylees and refugees.

About the company

Saronic Technologies is a leader in revolutionizing autonomy at sea, developing solutions that enhance maritime operations through autonomous and intelligent platforms.