Information Technology Intern (Summer 2027)

The role

This intern will support tools and systems managed by IT Operations. You will provide hardware, software, and network support in a defense technology environment.

What you will do

• Provide support for hardware, software, and network issues including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve escalated technical issues
• Perform routine system maintenance including software updates, security patches, and backups
• Document and track support tickets using a helpdesk management system
• Maintain up-to-date knowledge of emerging IT trends and technologies
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
• Ensure adherence to security best practices including data protection and access control

Required qualifications

• Currently enrolled in a Bachelor's or Master's program in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field
• Basic ability to troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices
• Comfort in at least one operating system (Windows, macOS, or Linux)
• Excellent communication with the ability to explain technical issues to non-technical users
• A great customer experience mindset
• Problem-solving mindset with attention to detail and an ability to prioritize tasks
• Exposure to security best practices, including data protection and access control
• Ability to work independently and collaboratively in a fast-paced environment
• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports

Nice to have

• Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk)
• Exposure to endpoint or device management (e.g., Microsoft Intune, Jamf, SCCM)
• Familiarity with identity and directory services (Active Directory, Microsoft Entra ID, Okta)
• Familiarity with networking concepts: DNS, DHCP, VPN, ethernet, and Wi-Fi troubleshooting
• Exposure to scripting or automation (PowerShell, Python, or Bash)

Before you apply

• Requires access to export-controlled information or items that require U.S. Person status
• U.S. Person status defined as U.S. citizens, legal permanent residents, or certain protected classes of asylees and refugees

About the company

Saronic Technologies is a leader in revolutionizing autonomy at sea, developing solutions that enhance maritime operations through autonomous and intelligent platforms.