IT Production Support Technician

The role

This person will provide hands-on technical support across a manufacturing environment. They will support critical systems including Zebra printers, barcode scanners, production workstations, and manufacturing applications.

What you will do

• Provide frontline and escalated support for manufacturing systems and operational technology.
• Troubleshoot and resolve hardware, software, application, and network issues.
• Act as a primary responder for manufacturing system incidents.
• Coordinate IT support with the broader IT team.
• Support data-related tasks and production workflows.
• Maintain knowledge base articles and support documentation.

Required qualifications

• Associate or bachelor’s degree in computer science, or related field (or equivalent experience).
• 3+ years of IT experience supporting manufacturing technology, or a similar role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Excellent communication and customer service skills.
• Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.
• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping
• Lifting and carrying items up to 20 pounds occasionally

Nice to have

• Python is a plus
• Experience with manufacturing systems (MES, PLCs, SCADA)
• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.)
• Experience supporting production environments or shop-floor systems

Benefits

• Medical Insurance: Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Generous PTO and Holidays
• Paid maternity and paternity leave
• Competitive Salary with opportunities for performance-based bonuses
• 401(k) plan with company match
• Equity options
• Basic life insurance and short- and long-term disability coverage
• Discounted pet insurance options including 24/7 Telehealth helpline
• Free lunch benefit
• Unlimited free drinks and snacks in the office

Before you apply

• Requires access to export-controlled information or items that require U.S. Person status (U.S. citizens, legal permanent residents, or certain protected classes of asylees and refugees).

About the company

Saronic Technologies is a leader in revolutionizing autonomy at sea, developing solutions that enhance maritime operations through autonomous and intelligent platforms.