Salesforce Business System Analyst

The role

This person will act as a liaison between business stakeholders and development teams to translate needs into requirements. They will manage Salesforce initiatives and provide light Scrum Master responsibilities across the Salesforce ecosystem.

What you will do

• Partner with stakeholders to gather and document business requirements, functional specs, user stories, acceptance criteria, and process flows.
• Serve as the in-house functional expert for Salesforce.
• Own several Salesforce initiatives at once and track action items, deadlines, and dependencies.
• Provide regular status updates to leadership.
• Act as a delivery partner to product owners and delivery teams.
• Facilitate or assist with backlog refinement, sprint planning, stand-ups, sprint reviews, and retrospectives.
• Support planning around Salesforce seasonal releases, sandbox refreshes, and new-feature adoption.
• Coordinate integration touchpoints with MuleSoft, Slack, ERP, and marketing platforms.
• Identify risks, dependencies, and delivery blockers.
• Maintain high-quality documentation and traceability.

Required qualifications

• Bachelor's degree or equivalent experience in Business Administration, Information Systems, Information Technology, or a related field.
• 5+ years as a Business Analyst or Business Systems Analyst in enterprise environments.
• Experience supporting projects involving Salesforce and integrations such as MuleSoft and/or Slack.
• Understanding of core Salesforce concepts, including the data model, automation (flows and process logic), security and sharing, and reports and dashboards.
• Familiarity with common Salesforce integrations and adjacent systems, such as MuleSoft, Slack, ERP, and marketing automation platforms.
• Ability to manage multiple concurrent initiatives and deadlines in a fast-paced environment.
• Ability to write clear, detailed requirements, user stories, and acceptance criteria quickly.
• Strong experience on Agile or Scrum projects and familiarity with tools like Jira and Confluence.
• Strong communication and facilitation skills across technical and non-technical audiences.
• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment

Nice to have

• Salesforce certification such as Salesforce Certified Administrator or Salesforce Certified Business Analyst.
• Experience with our core Salesforce footprint (Sales Cloud and Field Service Lightning) and integration tooling such as MuleSoft.
• Experience in aerospace, defense, or another fast-paced, high-growth environment where systems must scale quickly.

Benefits

• Medical Insurance: Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Generous PTO and Holidays
• Paid maternity and paternity leave
• Competitive Salary with opportunities for performance-based bonuses
• 401(k) plan with company match
• Stock Options
• Basic life insurance and short- and long-term disability coverage
• Discounted pet insurance options including 24/7 Telehealth helpline
• Free lunch benefit
• Unlimited free drinks and snacks in the office

Before you apply

• Requires access to export-controlled information or items that require U.S. Person status (U.S. citizens, legal permanent residents, or certain protected classes asylees and refugees).

About the company

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.