Mission Operations Specialist (Product)

The role

The Mission Operations Specialist plans and runs ASV missions and provides on-site technical support to DoD partners. This role coordinates projects and programs from concept to delivery through system integration, training, and field testing.

What you will do

• Provide on-site technical support to partners and customers during product integration, installation, commissioning, and ongoing operations.
• Troubleshoot and resolve complex technical issues related to autonomous surface vessels, systems, and software.
• Collaborate with partners and customers to integrate autonomous surface vessels into existing systems and infrastructure.
• Conduct training sessions and workshops for partners and customers.
• Develop training materials, user guides, and technical documentation.
• Provide remote technical support to partners and customers.
• Participate in field testing and validation activities at partner and customer locations.
• Build strong relationships with partners and customers.
• Coordinate travel logistics and scheduling for on-site visits.
• Operate ASV operations during missions, monitoring vessel performance and sensor data.

Required qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• Minimum of 3 years of experience in a field support or customer-facing technical role.
• Demonstrated success in project coordination and leadership in current role.
• Valid driver's license.
• Willingness to operate company vehicles or rental cars as needed.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Strong leadership qualities.
• Able to certify as “fit for work” by demonstrating ability to swim and tread water, lift up to 75 lbs., and spend extended time periods on the water.
• Ability to lift, push and carry up to 75 lbs. frequently and repetitively.
• Ability to perform physically demanding work for extended periods of time, up to 12 hours/day.
• The ability to carry 20 lbs. up and down stairs.

Nice to have

• Advanced degree
• Prior SOF and Military experience working with the DoD or other government agencies
• Experience in maritime operations, particularly with autonomous or unmanned systems
• TOP SECRET clearance with SCI eligibility

Benefits

• Medical Insurance: Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Generous PTO and Holidays
• Paid maternity and paternity leave
• Performance-based bonuses
• 401(k) plan with company match
• Equity options
• Basic life insurance and short- and long-term disability coverage
• Discounted pet insurance options including 24/7 Telehealth helpline
• Free lunch benefit
• Unlimited free drinks and snacks in the office

Before you apply

• Active U.S. security clearance is required in advance of hire.
• Requires access to export-controlled information or items that require “U.S. Person” status (U.S. citizens, legal permanent residents, or certain protected classes of asylees and refugees).

About the company

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.