Lead, Imaging Operations and Quality

The role

The Lead, Imaging Operations and Quality owns imaging workflows from image acquisition to final report delivery. This person handles core Lead Clinical Operations Specialist workloads and manages quality standards for the team.

What you will do

• Handle core Lead Clinical Operations Specialist workload
• Cross-reference patient, imaging center, and radiologist information against customer data
• Own the quality bar for the entire team's output
• Build checks, spot-audits, and feedback loops
• Serve as the escalation point for imaging center and radiology group issues
• Build and maintain SOPs and training materials
• Identify where AI and agentic workflows can absorb manual QC and data cross-referencing work
• Work with sensitive data in line with HIPAA requirements

Required qualifications

• Experience in healthcare operations, managing sensitive data in a client service function
• A track record of personally doing detail-critical work at a high accuracy bar
• Experience building or improving SOPs, training, and quality-control processes
• Comfort using AI tools to remove drudgery from workflow
• Strong data manipulation including Pivot Tables and VLOOKUPs
• Direct, low-ego communication
• Resilience and a bias for action in ambiguity
• Use AI daily and identify automations or agentic workflows to change how the team operates

Nice to have

• Clinical knowledge of radiology with direct clinical experience
• RTs, RNs, and MAs are welcome to apply

Benefits

• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies

Before you apply

• Introductory call with Talent Partner
• Video call with hiring manager
• Scan Standard interview for values alignment and AI fluency
• Meet the founders and/or other team members

About the company

Scan.com is building America's national imaging network to connect patients, providers, and payers to diagnostic imaging. They manage the medical imaging pathway end-to-end.