Patient Services Specialist

The role

You will act as a stateside representative for a subsidiary brand to ensure seamless processing of patient cases. You will perform quality assurance, manage case communications with external partners, and lead offshore teams.

What you will do

• Perform quality assurance checks
• Identify patterns and flag discrepancies
• Provide offshore leadership
• Develop relationships with internal cross-functional teams and market leads
• Conduct case communications with external partners like law firms, clinics, and third-party companies
• Proactively identify patterns to avoid reactive responses
• Own metrics for phones, emails, QA, and case updates
• Manage projects including process development and time management
• Make calls to law firms for case updates and case manager emails
• Maintain files, logs, and medical records

Required qualifications

• Working knowledge of HIPAA and other medical insurance regulations and terminology
• Previous experience working in electronic health/medical record systems
• Previous experience in MS Office products, especially Excel
• Ability to manage high-volume patient updates using multiple systems in a fast-paced environment
• Ability to interact with attorneys and case managers via call and email regarding patient records and payment status
• Use AI daily to draft, check, and move faster
• Identify and help build automations or agentic workflows

Benefits

• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies

Before you apply

• Introductory call with Talent Partner
• Video call with hiring manager
• Scan Standard interview for values alignment and AI fluency assessment
• Meeting with founders and/or other team members

About the company

Scan.com is building a national imaging network that connects patients, providers, and payers to diagnostic imaging. The company manages the medical imaging pathway end-to-end to deliver imaging faster and at a lower cost.