Lead Clinical Services Specialist

Atlanta Office. Posted 2 months ago

The role

The Lead Clinical Services Specialist owns imaging workflows from image acquisition to final report delivery. This person handles core clinical operations workload, manages quality control, and builds scalable SOPs and training materials.

What you will do

Handle core Lead Clinical Operations Specialist workload
Cross-reference patient, imaging center, and radiologist information
Own the quality bar for the entire team's output
Build checks, spot-audits, and feedback loops
Serve as the escalation point for imaging center and radiology group issues
Build and maintain SOPs and training materials
Identify where AI and agentic workflows can absorb manual work
Work with sensitive data in line with HIPAA requirements

Required qualifications

Experience in healthcare operations, managing sensitive data in a client service function
Track record of personally doing detail-critical work at a high accuracy bar
Experience building or improving SOPs, training, and quality-control processes
Comfort using AI tools to remove drudgery from workflow
Strong data manipulation including Pivot Tables and VLOOKUPs
Direct, low-ego communication
Resilience and a bias for action in ambiguity
Use AI daily and identify automations or agentic workflows

Nice to have

Clinical knowledge of radiology with direct clinical experience
RTs, RNs, and MAs are welcome to apply

Benefits

Medical, vision, and dental coverage
28+ days of paid time off across PTO and wellbeing days
Paid parental leave
401k retirement plan
All the equipment you need to do your best work
Inclusive, people-first policies

Before you apply

Introductory call with Talent Partner
Video call with hiring manager
Scan Standard interview for values alignment and AI fluency
Meet the founders and/or other team members

About the company

Scan.com is building America's national imaging network to connect patients, providers, and payers to diagnostic imaging. They manage the medical imaging pathway end-to-end to deliver imaging faster and at a lower cost.