Account Manager (Customer Outcomes Specialist)

US - New York City Office. Posted 9 days ago

The role

You will own customer relationships from onboarding through expansion. You will keep complex projects on track and ensure customers achieve their goals while working with medical technology companies.

What you will do

Build long-term, trust-based relationships with companies in health tech
Act as the central point of accountability for customers
Listen to customers and surface what matters to keep internal teams aligned
Spot and eliminate friction such as process confusion or scope drift
Own key moments from onboarding to expansion

Required qualifications

Owned complex customer relationships in B2B environments for 3+ years
Operate with a bias for action
Strong project management skills
Insatiable curiosity
Thrive in a fast-paced and innovative environment
Exemplary verbal and written communication skills aligned with MECE principles

Nice to have

Experience within the health tech industry
Experience within a regulated industry

Before you apply

Intro call with Aarzoo
Round 1: CX team interviews
Round 2: Founder interviews
Offer and references

About the company

Scarlet is authorised to assess and certify medical devices. They combine clinical, technical and regulatory expertise with AI agents and software.