Account Manager, native Mandarin speaker

The role

You will own customer relationships from onboarding through expansion. You will manage complex projects and work with medical technology companies to ensure they achieve their goals.

What you will do

• Build long-term, trust-based relationships with companies in health tech
• Act as the central point of accountability for customers
• Capture and surface customer needs to keep internal teams aligned
• Identify and eliminate friction in processes or scope
• Manage key moments from onboarding to expansion
• Support customers in English and Mandarin

Required qualifications

• Owned complex customer relationships in B2B environments for 3+ years
• Strong project management skills
• Exemplary verbal and written communication skills aligned with MECE principles
• Native-level Mandarin
• Excellent English

Nice to have

• Experience within the health tech industry
• Experience within a regulated industry

Before you apply

• An advanced Mandarin language test
• Interviews typically collapsed into one in-person session at London HQ

About the company

Scarlet is authorised to assess and certify medical devices. They combine clinical, technical and regulatory expertise with AI agents and software.