Experience Operations

The role

You will work within the Growth team to develop and scale systems and processes for in-person events globally. You will organize premium experiences for customers, sales prospects, media, and industry stakeholders.

What you will do

• Work closely with the Experience Lead to organise premium experiences
• Use agents and work hands-on to build and optimise systems to scale IRL events and community
• Build and maintain event playbooks
• Identify opportunities for automation
• Book venues, manage guest logistics, and help produce events
• Create pre-event workflows
• Craft tools to find event spaces in any city
• Work with Sales teammates to design systems for guest finding, invitations, attendance tracking, and attendee insights

Required qualifications

• At least 3 years organising events, exceptional hospitality experiences, or in an operations role
• Outstanding organisational skills
• Care about clean data and processes
• Use AI agents in your work
• Approach problems from first principles
• Adhere to MECE (Mutually Exclusive, Collectively Exhaustive) principles

Nice to have

• Experience building automations within CRMs
• Worked in a start-up environment with high ownership
• Built event processes, playbooks, or systems that support growth

Before you apply

• Intro call with Dan
• Interview call with Emily
• Technical interview with Alice and Dan
• Founder interviews with James and Jamie
• Referencing

About the company

Scarlet is authorised to assess and certify medical devices. They combine clinical, technical and regulatory expertise with AI agents and software.