Account Manager (Customer Outcomes Specialist)

The role

You will own customer relationships from onboarding through expansion. You will keep complex projects on track and ensure customers achieve their goals by working with medical technology companies.

What you will do

• Build long-term, trust-based relationships with health tech companies
• Act as the central point of accountability for customers
• Ensure clear communication and right outcomes for customers
• Capture and surface customer needs to align internal teams
• Spot and eliminate friction such as process confusion or scope drift
• Own key moments from onboarding to expansion

Required qualifications

• 3+ years owning complex customer relationships in B2B environments
• Operate with a bias for action
• Strong project management skills
• Insatiable curiosity
• Thrive in a fast-paced and innovative environment
• Exemplary verbal and written communication skills aligned with MECE principles
• Communication skills adapted to an asynchronous work environment

Nice to have

• Experience within the health tech industry
• Experience within a regulated industry

Before you apply

• Intro call with Aarzoo (30 mins)
• Round 1: CX team interviews (60 min and 30 min)
• Round 2: Founder interviews (2x20 min)
• Offer and references

About the company

Scarlet is authorised to assess and certify medical devices. They combine clinical, technical and regulatory expertise with AI agents and software.