Director of Customer Marketing & Advocacy (founding role)

The role

You will build an enterprise content engine and customer advocacy programs to establish Scribe as an authority for C-suite and VP-level leaders. You will develop customer advisory boards, create customer testimonials, and partner with sales and product marketing teams to influence pipeline.

What you will do

• Develop familiarity with enterprise buyer thinking and needs
• Own the program to develop, publish, and distribute customer testimonials
• Set strategy, develop roadmap, and execute the enterprise customer content engine
• Launch and manage the Customer Advisory Board program
• Partner with Product Marketing, Demand Generation and Sales to link content to revenue
• Set, forecast, and report on pipeline targets including MQLs and conversion

Required qualifications

• 4-6+ years in enterprise customer marketing, content marketing, demand generation, or a closely related field
• Meaningful time focused on enterprise B2B audiences
• Proven track record building enterprise customer programs like content, webinars, or events
• Experience building or running customer advisory boards, executive engagement programs, or similar high-touch audience programs
• Strong analytical instincts for pipeline attribution and success metrics
• Experience working closely with cross functional partners like Sales and Demand Generation

Benefits

• Comprehensive health, dental, and vision plans
• Two $0/month medical plan options
• Equity
• 401(k) Plan through Vestwell
• $500/year Flex Benefit for home office, tools, learning, or wellness
• Commuter Benefits for SF based employees
• Flexible paid time off and company holidays
• Paid parental leave
• Free Talkspace membership
• One Medical access (location-dependent)
• Kindbody discounts

About the company

Scribe is a Specialized Intelligence platform that automatically captures how work happens. Based in San Francisco, it is a LinkedIn Top Startup valued at over $1B.