GTM Operations Manager, Tooling and Process

United States (Remote). Posted 4 days ago

The role

You will map, redesign, and build workflows for GTM roles including AE, BDR, CSM, and SE. You will also manage new hire onboarding tooling and drive change adoption for processes and systems.

What you will do

Map the complete day-in-the-life workflow for every GTM role
Design the task, queue, and report experience for workflows
Build the manager inspection layer to check adoption
Participate in new-hire onboarding cohorts, owning logins, systems training, and first workflows
Own change adoption for pricing, packaging, process, or tooling shifts
Re-architect broken workflows and specify fixes for GTM Systems to build
Run the front line of user support and the case queue

Required qualifications

Operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company
Understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely
Run onboarding or training cohorts end to end
Comfortable running training sessions and office hours in front of large groups of field reps
Use AI-native tools daily

Nice to have

Familiarity with Salesforce administration, sales engagement platforms, or LMS/enablement tooling
Background in B2B SaaS, ideally PLG or hybrid GTM motion

Benefits

Comprehensive health, dental, and vision plans, including two $0/month medical plan options
Equity
401(k) Plan through Vestwell
$500/year for home office equipment, productivity tools, learning & development or fitness/wellness
$100/month commuter benefits for SF based employees
Flexible paid time off and company holidays
Paid parental leave
Free Talkspace membership
One Medical access (location-dependent)
Kindbody discounts for family planning

About the company

Scribe is a Specialized Intelligence platform that automatically captures how work happens. Based in San Francisco, it is a LinkedIn Top Startup valued at over $1B.