Solutions Engineer

The role

You will own the technical layer of enterprise deals by running demos, leading POCs, and designing solutions for Scribe's Workflow AI. You will partner with Account Executives and Customer Success teams to build ROI narratives and clear technical hurdles.

What you will do

• Own the technical layer of enterprise deals
• Run tailored Optimize demos
• Lead POC planning sessions
• Design proof of concepts tying Workflow AI to customer outcomes
• Build ROI narratives grounded in customer workflow data
• Clear technical and security questions during enterprise cycles
• Carry the voice of the customer to the Product team
• Turn learnings into repeatable pre-sales assets and playbooks
• Serve as a technical reference point for the go-to-market team

Required qualifications

• 5 or more years in Solutions Engineering, Solutions Architecture, Technical Account Management, or a comparable pre-sales technical role at a high-growth SaaS company
• Strong AI fluency including understanding LLM architecture, prompt design, model behavior, and AI output quality
• Comfortable working directly with AI/ML Engineering teams
• Ability to understand and articulate Scribe's Workflow AI technical framework
• Understand enterprise workflows and operational processes using tools like Salesforce, ServiceNow, and SAP
• Ability to build trust with executive stakeholders and end users
• Builder mindset for defining new functions
• Data-driven and ROI-obsessed
• Collaborative and low-ego

Nice to have

• Experience with process mining, workflow intelligence, or operational analytics tools
• Has worked inside an AI/ML product team, or deployed AI-powered products in an enterprise context
• Has held a founding or first-of-its-kind role at a high-growth SaaS company
• Familiarity with enterprise AI security reviews, model governance frameworks, or responsible AI practices

Benefits

• Comprehensive health, dental, and vision plans, including two $0/month medical plan options
• Equity
• 401(k) Plan through Vestwell
• $500/year Flex Benefit for home office equipment, productivity tools, learning & development or fitness/wellness
• $100/month Commuter Benefits for SF based employees
• Flexible paid time off and company holidays
• Paid parental leave
• Free Talkspace membership
• One Medical access (location-dependent)
• Kindbody discounts for family planning

About the company

Scribe is a Specialized Intelligence platform that automatically captures how work happens. Based in San Francisco, it is a LinkedIn Top Startup valued at over $1B.