Principal Solutions Engineer, Strategic Accounts

The role

You will own the technical layer of strategic deals by partnering with Account Executives from discovery through close. You will design proof of concepts, run tailored demos, and build ROI narratives for Scribe's Workflow AI capabilities.

What you will do

• Own the technical layer of Scribe's largest and most strategic deals
• Partner with Account Executives from discovery through close
• Run tailored Optimize demos
• Lead POC planning sessions
• Design proof of concepts tying Workflow AI to customer outcomes
• Build ROI narratives grounded in customer workflow data
• Drive technical validation and security workstreams
• Build credibility with technical deal stakeholders
• Carry the voice of the customer to the Product team
• Turn learnings into repeatable pre-sales assets and playbooks

Required qualifications

• 8+ years in Solutions Engineering, Solutions Architecture, Technical Account Management, or a comparable pre-sales technical role at a high-growth SaaS company
• Worked deal cycles with complex named Strategic Accounts
• Strong AI fluency including LLM architecture, prompt design, model behavior, and AI output quality
• Ability to translate customer requirements into technical context for AI/ML Engineering teams
• Ability to articulate Scribe's Workflow AI technical framework to technical and non-technical audiences
• Understanding of enterprise workflows and operational processes with tools like Salesforce, ServiceNow, and SAP
• Ability to build trust with executive stakeholders and end users
• Data-driven and ROI-obsessed

Nice to have

• Experience with process mining, workflow intelligence, or operational analytics tools
• Has worked inside an AI/ML product team, or deployed AI-powered products in an enterprise context
• Has held a founding or first-of-its-kind role at a high-growth SaaS company
• Familiarity with enterprise AI security reviews, model governance frameworks, or responsible AI practices

Benefits

• Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees
• Equity – Ownership in what we're building
• 401(k) Plan – through Vestwell
• Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness
• Commuter Benefits – $100/month for SF based employees
• PTO – Flexible paid time off and company holidays
• Parental Leave – Paid leave to support growing families
• Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning

About the company

Scribe is a Specialized Intelligence platform that automatically captures how work happens and turns it into a living asset for people and AI agents. Based in San Francisco, it is a LinkedIn Top Startup valued at over $1B.