Sevenai
AI Solutions Engineer
Boston, MA, Remote. Posted 2 months ago
The role
You will act as the primary business and technical partner for customers. You will help customers deploy, operationalize, and scale 7AI across security workflows.
What you will do
- Own the end-to-end customer lifecycle post-sale.
- Build and drive success plans, stakeholder maps, and program milestones.
- Lead onboarding execution, workflow alignment, and operational enablement.
- Tailor solutions during onboarding to maximize customer success.
- Maintain hands-on ownership of customer environments, including platform configuration and workflow creation.
- Monitor customer health and platform performance.
- Drive adoption by helping customers mature workflows and expand usage.
- Run customer communication cadences including status reviews and QBRs.
- Manage customer health, risks, blockers, and escalations.
- Surface customer insights and product feedback to inform roadmap priorities.
Required qualifications
- 5+ years of experience in Technical Account Management, Consulting, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
- Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
- Strong program management skills.
- Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
- Ability to translate technical concepts into clear business value.
- Demonstrated history of exceptional customer advocacy.
- Proven track record of driving onboarding, adoption, change management, and measurable customer outcomes.
- Strong judgment in navigating ambiguity, prioritizing issues, and driving resolution.
- Excellent written and verbal communication skills.
Nice to have
- Experience with AI, automation, and security operations platforms
- Experience in startup or high-growth environments
About the company
7AI is seeking an AI Solutions Engineer to join their growing team. The company aims to deliver a three-star Michelin experience at scale.