Customer Success Manager - Enterprise

The role

You will own a book of agencies and enterprise accounts from onboarding through renewal and expansion. You will help customers turn AI Search data into decisions and build playbooks, reporting, and operating rhythms.

What you will do

• Own a book of agencies and enterprise accounts end to end: onboarding, adoption, renewal and expansion.
• Get new customers to a first meaningful result fast.
• Lead business reviews that connect AI Search visibility, sentiment and AI referral traffic to customer goals.
• Spot risk early and bring the customer a plan.
• Find and drive expansion in prompt volume, capacity, brands, markets, teams and agency clients.
• Build relationships up to VP and CMO level.
• Turn one-off fixes into playbooks, templates and reporting.
• Bring the voice of the customer to Product, Engineering and Marketing.
• Keep account records current.

Required qualifications

• 3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency.
• A track record of owning renewals and driving expansion against a number, ideally including enterprise accounts.
• Clear, concise writing.
• Comfort with data.

Nice to have

• Agency experience, especially in SEO, content or performance marketing.
• Hands-on familiarity with SEO or AI Search, Google Analytics or Google Search Console
• Early-stage startup experience where you build processes from scratch.

Benefits

• 25 days' holiday plus bank holidays
• Enhanced salary sacrifice pension
• Workplace nursery scheme
• Monthly fitness and wellbeing reimbursement
• Flexibility in hours – around life and family commitments

About the company

Searchable is an agentic marketing platform built for the age of AI search. They help companies grow their organic presence across SEO, AEO, and GEO through a fully agentic platform.