Customer Success Manager - Mid Market

The role

You will own a book of mid-market brands and agencies from onboarding through renewal and expansion. You will use AI Search data to drive customer decisions and build scalable playbooks, reporting, and programs.

What you will do

• Own a book of mid-market brands and agencies end to end
• Get new customers to a first meaningful result fast
• Run focused, efficient business reviews
• Prioritise your book using usage and health data
• Own a high volume of renewals and drive expansion
• Build relationships up to Director and Head of Marketing level
• Design and run one-to-many motions
• Turn one-off fixes into playbooks, templates and reporting
• Bring the voice of the customer to Product, Engineering and Marketing
• Keep account records current

Required qualifications

• 3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency
• Experience managing a large book of SMB or mid-market accounts
• Track record of owning renewals and driving expansion against a number
• Clear, concise writing
• Comfort with data

Nice to have

• Agency experience, especially in SEO, content or performance marketing
• Hands-on familiarity with SEO or AI Search, Google Analytics or Google Search Console
• Experience building scaled or digital-touch CS programs
• Early-stage startup experience where you build processes from scratch

Benefits

• 25 days' holiday plus bank holidays
• Enhanced salary sacrifice pension
• Workplace nursery scheme
• Monthly fitness and wellbeing reimbursement
• Flexibility in hours

About the company

Searchable is an agentic marketing platform built for the age of AI search. They help companies grow their organic presence across SEO, AEO, and GEO through an agentic platform.