Secfix
Customer Success Manager (German-speaking)
Remote - Germany, Austria, Poland, the UK or Turkey. Posted 4 months ago
The role
You will manage the customer lifecycle from day 1 through renewal for customers in the DACH region. You will improve CSM processes, set up infrastructure, and work cross-functionally to align on customer needs and company strategy.
What you will do
- Manage the customer lifecycle from day 1 through renewal
- Improve CSM processes and set up infrastructure
- Work cross-functionally with sales, marketing, engineering, and product teams
- Serve as the point of contact for customers in the DACH region
- Drive customers to specific business outcomes on their timelines
Required qualifications
- English (fluent)
- German (C2)
- Great time management and organisational skills
- Excellent communication skills
- 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
- Comfortable talking through basic technical concepts with a technical audience
- Proven track record of managing multiple concurrent projects
- Experience working with cross-functional teams (Sales, Support, Engineering, Product)
- Energetic and engaged with remote culture
Nice to have
- Know your way around Intercom, ClickUp, Zapier, Google Spreadsheets, Claude and Notion
- Other languages
- Entrepreneurial mindset
Benefits
- 100% remote work with a virtual office in Gather
- Industry-competitive local salaries
- Generous equity package
- 26 days of holiday + local public holidays
- Comprehensive health coverage
- €1,000 annual personal development budget
- Remote workspace budget and access to co-working spaces
- Annual retreat
- Latest tech equipment (MacBook, monitors, headphones)
- Company-wide events
- Direct access to world-class mentors
Before you apply
- Can support hiring only within EU time zones
- Take-home Assessment is part of the process
About the company
Secfix automates security compliance in Europe, helping companies get and stay ISO 27001, GDPR, TISAX, and SOC 2. It is a 100% remote team with hubs in Munich, Berlin and London.