Customer Success Manager, Mid-Market (German-speaking)

The role

You will own and grow a portfolio of mid-market customers in the DACH region. You will manage renewals, expansions, and end-to-end implementation of compliance frameworks.

What you will do

• Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
• Own the end-to-end implementation of compliance frameworks with customers
• Become a trusted compliance partner to help customers translate frameworks into processes
• Build and maintain clear account plans for priority customers
• Run structured renewal cycles including pricing, scope, and procurement discussions
• Proactively identify upsell and expansion opportunities and drive them to close
• Run effective QBRs with clear narratives, outcomes, and next steps
• Translate complex security and compliance topics into business value
• Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
• Create and improve playbooks, templates, and scalable CS processes

Required qualifications

• 4+ years of experience as a Customer Success Manager in a B2B SaaS company
• Proven ownership of renewals and expansion
• Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts
• Comfortable managing longer cycles, complex stakeholders, and high expectations
• Confident handling tough renewal and commercial conversations
• Strong commercial mindset
• Able to communicate complex topics clearly in German (C2) and English
• Highly structured and process-driven
• Comfortable operating with autonomy and ambiguity in an early-stage company
• C1 or C2 German Language is essential

Nice to have

• Exposure to compliance, information security, risk, or GRC topics
• Experience building or improving CS processes and tooling from scratch

Benefits

• 100% remote work with a virtual office in Gather
• Industry-competitive local salaries
• Generous equity package
• Direct access to world-class mentors
• €1,000 annual personal development budget
• Home office budget and access to co-working spaces
• 26 days holiday plus local public holidays
• Comprehensive health coverage
• Annual retreat
• Company-wide events
• Latest tech equipment (MacBook, monitors, headphones)

Before you apply

• Can support hiring only within EU time zones
• Cannot support 100% asynchronous work

About the company

Secfix automates security compliance in Europe for companies seeking ISO 27001, GDPR, TISAX, and SOC 2. It is a 100% remote team with hubs in Munich, Berlin and London.