Mission Success Manager

The role

You will guide commercial customers through the journey from signing to renewal. You will serve as the primary contact for customers deploying on Game Warden and coordinate between customers and internal engineering, security, and product teams.

What you will do

• Build deep relationships with customer technical and executive teams.
• Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews.
• Own high-severity technical escalations.
• Coordinate cross-functional resolution with support and engineering teams.
• Navigate customers through technical implementation and compliance processes.
• Own renewal and upsell opportunities to secure contract expansion and revenue retention.
• Synchronize feedback from deployed customers into product roadmap recommendations.

Required qualifications

• 5+ years in customer/mission success, technical delivery, or related role.
• Direct experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies.
• Ability to manage complex customer relationships, sometimes through ambiguity.
• Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks.
• Demonstrated understanding of IaaS, PaaS, and/or SaaS.

Nice to have

• Direct experience managing customer relationships in an IaaS, PaaS, or SaaS environment.
• Experience being in fast-paced startup environments.
• Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration.

Benefits

• 100% employer-paid medical, dental, and vision coverage for you and your dependents
• 401(k) with a 3% company contribution
• Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning support, and more
• Equity incentive plan
• New hire technology and home office stipend
• Annual professional development stipend
• Flexible paid time off, plus all federal holidays
• Generous parental leave
• Flexible remote work opportunities
• Employee referral bonus program

Before you apply

• Candidates must reside in one of our approved hiring hubs: DC/Maryland/Virginia or Denver/Colorado Springs, CO

About the company

Second Front Systems (2F) is a public-benefit software company powering software for the free world. They eliminate friction to enable faster, more secure development and deployment of software across government and regulated networks.