Senior Enterprise Mission Success Manager

The role

You will own a portfolio of complex enterprise accounts and serve as a technical advisor. You will guide customers through implementation, authorization, and deployment on Game Warden.

What you will do

• Own a portfolio of high-value, technically complex enterprise accounts
• Lead customer kickoffs, onboarding, regular syncs, and executive-level Quarterly Business Reviews
• Guide customers through complex technical implementations including containerization and Kubernetes-based deployments
• Navigate customers through Authority to Operate and FedRAMP processes
• Own high-severity technical escalations end to end
• Manage multi-stakeholder, multi-program relationships
• Own renewal and expansion strategy for enterprise accounts
• Translate technical feedback into product roadmap recommendations
• Mentor Mission Success Managers and contribute to team playbooks

Required qualifications

• 7+ years in customer/mission success, technical account management, solutions engineering, or technical delivery
• Direct experience working in or supporting the Department of War (DoW) or Federal Civilian agencies
• Fluency with cloud-native technologies such as containers, Kubernetes, CI/CD pipelines, and AWS, Azure, or GCP
• Strong working knowledge of ATO, FedRAMP, DoD Cloud Computing SRG impact levels, or equivalent compliance frameworks
• Proven track record managing large, complex enterprise accounts
• Demonstrated ability to own and resolve difficult technical escalations under pressure
• Experience driving renewals and expansion
• U.S. citizenship

Nice to have

• Experience with continuous ATO (cATO), DevSecOps practices, or container security and vulnerability management
• Experience in fast-paced startup environments
• Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing
• Active security clearance or eligibility to obtain one

Benefits

• 100% employer-paid medical, dental, and vision coverage for you and your dependents
• 401(k) with a 3% company contribution
• Comprehensive wellness benefits including One Medical membership, mental health resources, and family planning support
• Equity incentive plan
• New hire technology and home office stipend
• Annual professional development stipend
• Flexible paid time off, plus all federal holidays
• Generous parental leave
• Flexible remote work opportunities
• Employee referral bonus program

Before you apply

• Candidates must reside in one of our approved hiring hubs: DC/Maryland/Virginia or Denver/Colorado Springs, CO
• U.S. citizenship is required

About the company

Second Front Systems (2F) is a public-benefit software company powering software for the free world. They eliminate friction to enable faster, more secure development and deployment of software across government and regulated networks.