Senior Technical Account Manager (APAC)

The role

The Senior Technical Account Manager drives implementation and ongoing adoption of Semgrep for important customers. This person creates personalized growth plans, de-escalates churn risks, and represents the voice of the customer for product improvements.

What you will do

• Host monthly check-in’s with customers to understand their successes and challenges
• Speak with technical stakeholders within our customer base and internally within Semgrep
• Create personalized success plans for customers to ensure they grow the value of using our platform
• Partner with Sales to host executive business reviews with practitioners and the executive buyers
• Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
• Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
• De-escalate urgent issues that may introduce churn risk
• Evolve our best practices to deliver exceptional service to our customers
• Contribute to documentation to widen the available information for how to use our products

Required qualifications

• 5+ years of experience working in a customer facing role
• A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, P
• Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
• Excellent written and verbal communication skills with the ability to influence with an executive presence
• Familiarity with Web Application Security concepts including OWASP Top 10
• A background or genuine interest in DevSecOps or AppSec
• Engineering or technical degree from a four year college or university

Nice to have

• prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product

Benefits

• equity
• benefits

About the company

Semgrep is a leader in code security for builders that provides security that learns as users build. The company is founded in San Francisco and backed by several venture capital firms.