Senior Technical Account Manager

New York Office, Remote. Posted a month ago

The role

The Senior Technical Account Manager services Semgrep's most important customers. This person drives implementation and ongoing adoption of the platform by creating personalized growth plans and delivering executive business reviews.

What you will do

Host monthly check-in's with customers
Speak with technical stakeholders within the customer base and internally
Create personalized success plans for customers
Partner with Sales to host executive business reviews
Collaborate with Tech Support to resolve bug tickets
Collaborate with Product to submit and follow up on feature requests
Advocate for customers for product roadmap items
De-escalate urgent issues that may introduce churn risk
Evolve best practices to deliver exceptional service
Contribute to documentation

Required qualifications

5+ years of experience working in a customer facing role
Deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Per
Strategic thinker with deep customer empathy
Ability to create and execute plans to grow accounts
Excellent written and verbal communication skills
Ability to influence with an executive presence
Familiarity with Web Application Security concepts including OWASP Top 10
Engineering or technical degree from a four year college or university

Nice to have

Prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product
A background or genuine interest in DevSecOps or AppSec

About the company

Semgrep is a leader in code security for builders that provides security that learns as users build. The company is founded in San Francisco and backed by several venture capital firms.