Head of Fraud Intelligence

The role

The Head of Fraud Intelligence will transform the Fraud Intelligence Team into a high-impact function. This leader oversees the team's operating model, fraud labeling, actionable intelligence generation, and talent development.

What you will do

• Establish performance baselines and operational metrics for FIT
• Design and implement scalable quality assurance processes
• Reimagine FIT's operating model, workflows, tooling, and team structure
• Build an entry-level talent program including hiring, onboarding, and training
• Create a repeatable progression framework for team members
• Develop measurement frameworks connecting activities to fraud prevention outcomes
• Launch initiatives to transform fraud observations into actionable insights
• Serve as a fraud subject matter expert and strategic partner across the company
• Establish recurring reporting and fraud trend analysis programs
• Leverage AI, automation, and process optimization to increase productivity

Required qualifications

• 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience
• 4+ years of management experience overseeing a team of Fraud Analysts
• Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes
• Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies
• Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks
• Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways
• Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making
• Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams
• Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality
• Exceptional written and verbal communication skills
• Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders
• Strong ownership mindset with a track record of driving change and executing against ambitious goals

Benefits

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend

About the company

SentiLink helps institutions and protects customers by accurately resolving identities and flagging fraud risk. The company serves 13 of the top 15 U.S. banks and is a digital-first company with offices in the U.S. and India.