Strategic Customer Success Manager

The role

You will own relationships for strategic accounts across bank, credit union, and fintech customers. You will handle onboarding, set business objectives, and provide business insight and consultative solutions.

What you will do

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding
• Take a consultative approach to understand fraud situations and come up with potential solutions
• Establish business goals with each client and establish a plan to achieve targets
• Collaborate closely and share insights with cross-functional teams
• Partner with Sales during pre and post sales

Required qualifications

• 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Willingness to travel up to 40% of the time to visit clients and for industry relevant conferences
• Candidates must be legally authorized to work in the United States
• Candidates must live in the United States

Nice to have

• Experience with Salesforce and Salesloft

Benefits

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend

About the company

SentiLink helps institutions and protects customers by accurately resolving identities and flagging fraud risk. The company serves 13 of the top 15 U.S. banks and is a digital-first company with offices in the U.S. and India.