Senior Technical Customer Success Manager

The role

You will support customers by helping them achieve goals using the Sentry Platform. You will drive onboarding, adoption, and retention while collaborating with sales and engineering teams.

What you will do

• Become a Sentry product expert and support customers by understanding their needs
• Drive customer success and health through onboarding, adoption, value realization, and retention
• Collaborate with customer key stakeholders to define business and technical objectives
• Act as a trusted, strategic advisor to each assigned customer
• Partner with the sales team to identify and drive expansions and new opportunities
• Advocate for customers internally to help prioritize product improvements

Required qualifications

• Strong technical background
• BA/BS degree in CS or Computer Engineering-related field or equivalent experience
• 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
• Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
• Experience in working with complex, multi-divisional, multi-geographical customers
• Impressive executive presence and communication abilities
• Experience working with cross-functional teams

Nice to have

• Past experience as a developer/devops
• Extensive knowledge in application monitoring, Logs, Metrics, Traces

About the company

Sentry helps developers fix errors and performance issues before users notice. It is an application monitoring standard trusted by 200,000+ organizations.