Senior Technical Support Engineer

The role

You will perform root-cause analysis on complex issues and engineer autonomous support paths using agentic systems. You will act as a strategic consultant for enterprise customers and build tooling to automate resolutions.

What you will do

• Perform root-cause analysis on complex issues and distributed tracing gaps.
• Act as a strategic consultant for senior engineers at large enterprise customers.
• Troubleshoot SDK implementations by reading source code.
• Serve as a bridge between developers and product teams to prioritize platform fixes.
• Engineer the logic that powers support agents for autonomous resolutions.
• Build context into systems for consistent issue resolution.
• Use MCP and internal APIs to build skills for agents.
• Apply the Seer philosophy to the support lifecycle.

Required qualifications

• 5–8+ years of experience in technical support engineering, systems engineering, or software development.
• Track record of solving high-complexity SaaS problems.
• Mastery of Python, JavaScript, Java, or Ruby.
• Ability to read SDK source code and identify bugs in production-level repositories.
• Deep understanding of distributed systems, microservices, and APIs.
• Practical familiarity with LLM orchestration (RAG, context windows, system prompts).
• Ability to explain complex architectural concepts to a human.
• Ability to write precise system instructions for an AI.

Nice to have

• Open Source Contributor: An active presence on GitHub or experience maintaining open-source libraries.
• Former Software Developer: Spent time as a full-time dev.

Benefits

• Incentive compensation
• Equity grants
• Paid time off
• Group health insurance coverage

About the company

Sentry helps developers fix errors and performance issues. It is an application monitoring standard trusted by 200,000+ organizations.