Sentry
Technical Enablement Director
San Francisco, California, Remote. Posted 2 months ago
The role
The Technical Enablement Director will drive platform usage and adoption through education and enablement. This role involves strategy, planning, and execution of training programs for internal employees and external customers and partners.
What you will do
- Become a Sentry product expert
- Own the Sentry University virtual learning platform
- Create a comprehensive training strategy to accelerate customer TTV
- Build and operationalize a certification program for customers, partners, and employees
- Design end-user training content for CSMs and SEs
- Create and deliver instructor-led training through virtual groups and in-person workshops
- Partner with sales and marketing to track leads within Sentry University
- Collaborate with Product and Engineering to update enablement materials
- Develop training for technical customer facing teams on logging, monitoring, and cloud
- Develop KPIs to measure training program adoption and effectiveness
Required qualifications
- Strong knowledge in the application monitoring field
- 5+ year experience in technical training development and delivery
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
- Strong verbal and written communications skills
- Strong presentation skills
- Significant experience working with customers and partners, both remotely and in person
- Ability to think out of the box to develop structured training plans, actions, and measurable metrics
- Experience leveraging various learning tools and media
About the company
Sentry helps developers fix errors and performance issues before users notice. It is an application monitoring standard trusted by 200,000+ organizations.