Implementation Consultant

The role

You will guide customers through a structured onboarding process and provide actionable insights to optimize fraud detection strategies. You will manage the full journey from live platform trainings to technical troubleshooting and handoff.

What you will do

• Act as a strategic project manager to guide customers through a structured onboarding process
• Define timelines and manage milestones
• Coordinate technical setup and oversee API integration
• Ensure rule configuration, system testing, and user training
• Analyze customer data and performance metrics to improve fraud detection accuracy and reduce false positives
• Collaborate with customers and the Fraud Services team to tailor risk rules, workflows, and detection strategies
• Provide consultative guidance and data driven recommendations
• Partner with customer development teams to provide live platform training and address implementation challenges
• Monitor post-implementation performance and identify opportunities for improvement
• Maintain comprehensive project documentation and transition customers to the Account Management team

Required qualifications

• 3+ years of experience in implementation, project management, consulting, or a customer facing technical role
• Proven ability to act as a strategic project manager, driving projects to completion on time and within scope
• Strong analytical skills with experience in interpreting data, identifying trends, and driving actionable outcomes
• Robust consultative skills to communicate technical concepts and insights to technical and non-technical stakeholders
• Exceptional organizational and time management skills to manage multiple high priority projects

Nice to have

• Experience with fraud detection tools or similar solutions
• Understanding of risk scoring, rule based systems, and data integrations
• Familiarity with HubSpot/Salesforce, Tableau, or project management tools

About the company

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue.