Benefits Billing Specialist

The role

The Benefits Billing Specialist reconciles client benefits invoices against enrollment and coverage data. This person identifies and researches discrepancies, works with carriers to resolve billing issues, and audits benefits enrollments.

What you will do

• Reconcile client benefits invoices from insurance carriers against enrollment and coverage data
• Identify, research, and document discrepancies involving enrollments, coverage levels, effective dates, premiums, terminations, and other billing details
• Work directly with carriers and other external partners to resolve invoice discrepancies and recover overpayments
• Partner with internal Benefits, Client Service, Systems, Payroll, and Operations teams to resolve discrepancies
• Track discrepancies, recoveries, aging, and resolution status
• Identify recurring discrepancy trends and recommend process, system, or control improvements
• Audit benefits enrollments and compare elections, coverage levels, eligibility, effective dates, and carrier records
• Process and quality-check ongoing enrollment events
• Follow established service-level agreements, escalation procedures, and quality standards
• Support additional back-office benefits administration work

Required qualifications

• Bachelor’s degree
• 2+ years of experience in benefits administration, benefits operations, carrier billing, invoice reconciliation, or a related field
• High proficiency in English (written and spoken)
• Working knowledge of employee benefits, carrier billing, enrollment rules, coverage effective dates, qualifying life events, and evidence of insurability
• Experience reviewing detailed invoices, enrollment records, eligibility files, or other high-volume transactional data for accuracy
• Strong analytical and problem-solving skills
• High attention to detail
• Ability to manage multiple client priorities, deadlines, and open issues
• Clear written and verbal communication skills
• Proficiency with Microsoft Excel, including sorting, filtering, lookups, and comparing data sets

Nice to have

• Experience with benefits administration, HRIS, payroll, CRM, or carrier systems
• Experience in a benefits brokerage, carrier, third-party administrator, or benefits technology environment

Benefits

• base salary
• performance-based bonus programs
• comprehensive benefits package

About the company

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, they have guided innovative employers to navigate growth and get the most out of their global people investment.