IT Support Engineer

The role

The IT Support Engineer provides Tier 1 - 2 technical support to onsite and remote users. This role involves managing the ticket queue, IT operations, and systems administration.

What you will do

• Work the IT support queue and provide Tier 1 - 2 support to both onsite and remote users.
• Own org-wide IT asset procurement, distribution, and logistics.
• Assist managing company spend for endpoints, hardware, and other equipment.
• Identify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software.
• Install, upgrade, and maintain a suite of software for Windows OS and MacOS systems.
• Perform Active Directory and Microsoft 365 administration.
• New hire deployments, laptop imaging and setup including network/email accounts and computer hardware.
• Provide SaaS telephony and mobile device configuration and troubleshooting.
• Maintain and update documentation including procedures, diagrams, inventory, and knowledge articles.

Required qualifications

• Bachelor 's degree required
• 5 years of experience in an IT support role
• Onsite presence, 5 days a week
• Experience with endpoint management and deployment solutions
• Experience with Active Directory and/or Azure AD administration
• Experience with both Windows and MacOS platforms
• Some experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more
• Strong customer service and communication skills
• Ability to handle multiple tasks in a fast-paced environment
• English Proficiency

Nice to have

• preferably in a technology field

Benefits

• base salary
• performance-based bonus programs
• comprehensive benefits package

About the company

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, they have guided innovative employers to navigate growth and get the most out of their global people investment.