Onboarding Manager / Product Specialist

The role

You will manage the customer implementation lifecycle from signature to go-live. You will work with Product, GTM and Engineering teams to build and scale the customer onboarding playbook.

What you will do

• Manage the customer implementation lifecycle from signature to go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance and support to customers to accelerate onboarding and optimise usage
• Provide product feedback to product and engineering teams
• Build the playbook and scale the onboarding and product specialist team

Required qualifications

• 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment
• Technical background - STEM degree and/or experience working with highly analytical products or teams, or demonstrated technical side projects
• Strong communications skills
• Attention to detail
• Comfortable communicating and building relationships with technical and non-technical stakeholders

Nice to have

• Enjoy being hands-on with customers and detailed product implementations
• Want to work as part of a small, fast-moving team
• Comfortable with uncertainty and lack of structure
• Want to work on something new
• Enjoy the uncertainty and unpredictability that comes with an early stage company
• Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions
• Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering

About the company

Sequence (now Intuit) is a revenue automation platform. The company is building a world class implementation function with the backing of Intuit.