Strategic Accounts Manager (m/f/d)

The role

You will own and grow strategic customer relationships to ensure value generation of AI-powered robotics solutions. You will drive customer outcomes and unlock expansion opportunities across various industries.

What you will do

• Own strategic customer relationships end-to-end including onboarding, adoption, retention, and expansion
• Act as trusted advisor to operational and executive stakeholders
• Drive customer value realization and ROI through strategic account management
• Identify and close expansion opportunities and renewals
• Develop tailored go-to-market and account growth strategies, including QBRs and EBRs
• Partner with Product, Engineering, and Operations to translate customer needs into roadmap input
• Help build the foundation, processes, and playbooks for Customer Success

Required qualifications

• Strong understanding of intralogistics, automation, robotics, or industrial tech
• Experience managing and growing enterprise or strategic accounts
• Background in a scale-up or fast-growing environment
• Proven ability to drive commercial expansion and customer outcomes
• High technical affinity
• Excellent communication and stakeholder management skills
• Fluent in English
• Willingness to travel up to 50%

Nice to have

• engineering background
• other languages

Benefits

• Wellpass (gym membership)
• Motivated team and an open corporate culture
• Flexible work schedule
• Company car
• Competitive salary plus attractive bonus options
• Career opportunities

Before you apply

• Take‑home assignment: short, role‑relevant task
• Cultural fit interview
• Technical fit interview
• On‑site visit

About the company

Sereact builds intelligence that lets robots sense, reason, and act in the real world. They aim to redefine how physical work gets done in industrial settings like warehouses and factories.