Technical Support Engineer (m/f/d)

The role

You will provide first-line technical support for AI robotics systems. You will diagnose hardware and software issues using SSH, Docker, and Python while collaborating with internal teams.

What you will do

• Provide first-line technical support to customers for AI robotics systems
• Serve as the primary point of contact for customers
• Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools
• Collaborate with internal and external hardware and software teams
• Escalate unresolved issues to specialists
• Act as an on-call support contact during assigned shifts
• Improve knowledge base and tooling
• Maintain accurate documentation of incidents, solutions, and customer interactions
• Identify recurring problems for product and process improvement
• Develop platform improvements including ticketing system, dashboards and debug tooling

Required qualifications

• 2+ years of work experience in robotics and customer-facing roles
• Experience with remote support tools and techniques, including SSH and Docker
• Willingness to travel across Germany
• Proficiency in Python programming and the ability to debug code
• Working knowledge of databases and SQL
• Strong troubleshooting skills with a methodical approach to problem-solving
• Excellent communication skills and experience working with customers in a technical support capacity
• Familiarity with robotics systems and their operational environments
• Ability to work in a fast-paced startup environment and handle on-call responsibilities as needed

Benefits

• Wellpass (gym membership)
• Flexible working hours
• Option to work from home when needed
• A motivated team and an open culture
• Competitive compensation
• Excellent career development opportunities

About the company

sereact is a fast-growing embodied AI company building robots that reason and act in real warehouse and factory environments.