Emerging Markets Strategy & Ops

The role

This person will own the strategy and operating engine for emerging markets. They will refine entry theses, drive execution for new geographies and customer segments, and build repeatable market launch playbooks.

What you will do

• Refine the entry thesis for each new market
• Partner with GTM leadership on the go-to-market model
• Implement a scalable operating cadence
• Partner with RevOps, Marketing, and Sales to make market-specific investments
• Design territories, account distribution, and sales support coverage
• Build the partner, reseller, and SI strategy
• Partner with Commercial Operations to adjust pricing models
• Find and remove friction in selling into new markets
• Codify a repeatable market launch playbook
• Improve GTM systems and data architecture

Required qualifications

• 6-10+ years of experience in Strategy & Operations, Business Operations, Revenue Operations, or new-market GTM at a high-growth B2B software company
• Experience driving open-ended initiatives from strategy through execution
• Excel or Sheets mastery
• Comfort and credibility working with senior GTM leadership and cross-functional stakeholders
• Ability to structure ambiguous questions and pull data
• Willing and able to work onsite five days per week in San Francisco or New York
• Periodic work travel to emerging market locations

Nice to have

• Management consulting, investment banking, or private equity backgrounds
• SQL and BI tooling
• Knowledge of Salesforce and the GTM tech stack (Gong, ZoomInfo, Outreach, Amplemarket, Clay, etc.)
• Opening a new region from first deal to first team
• Firsthand experience with new market entry for a B2B tech product

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, it has raised $277 million from investors including Sequoia Capital and Redpoint Ventures.