Software Engineer, Agent Systems

The role

You will build the core systems that power AI agents at the center of the platform. This includes working on the orchestration engine, runtime, retrieval and grounding systems, and evaluation infrastructure.

What you will do

• Build end-to-end agent based product functionality.
• Build foundational systems including orchestration, runtime, and core primitives.
• Design and evolve the agentic loop.
• Improve retrieval and grounding systems.
• Build evaluation frameworks and feedback loops.
• Partner closely with product to bring new agent capabilities into workflows.
• Help establish technical standards and best practices for agent systems.

Required qualifications

• Strong software engineering fundamentals and experience building production-grade systems.
• Experience building AI-powered systems, agent frameworks, or LLM-based applications in production.
• 4+ years of hands-on experience building software products and systems in production environments.
• Experience designing systems from first principles.
• Excitement about building at the frontier of AI products.
• High agency and comfort operating in a fast-moving, high-autonomy startup environment.
• Strong communication skills and the ability to work cross-functionally.
• Degree in Computer Science or a related technical field, or equivalent professional experience.

Nice to have

• Experience with retrieval systems, grounding strategies, evaluation infrastructure, or other components of modern agent architectures.
• Familiarity with technologies in our stack, including Go and TypeScript.
• Early-stage startup experience or a track record of zero-to-one product development.

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

About the company

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Headquartered in San Francisco, the company has raised $277 million from investors.