Solutions Engineer - Mid-Market

The role

This person will own the technical side of the pre-sales cycle for strategic customers. They will run technical sales motions, build the foundational SA toolkit, and act as a bridge between the field and product.

What you will do

• Run the technical sales motion including discovery, architecture, demos, and security reviews
• Go deep on integrations with prospect stacks including identity providers, ITSM, MDM, HRIS, and cloud
• Translate technical environments into scoped use cases and success criteria for pilot
• Act as a voice on security and access including guardrails, workflows, and compliance
• Execute technical handoffs to Deployment at pilot kickoff
• Build the foundational SA toolkit including demo environments and reference architectures
• Bridge the field and product by capturing objections and feature gaps for engineering

Required qualifications

• 3-6+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company
• Track record of selling technical products to senior IT and security buyers
• Technical depth to perform architecture reviews, debug integrations, and answer security questions
• Working fluency with the modern IT and identity stack including IdPs, SCIM, ITSM, SaaS administration, and APIs
• Excellent communication and storytelling

Nice to have

• Experience with ITSM, IGA, access management, security, or AI automation products

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, it is used by companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors.