Deployment Strategist, Flagship Account

Santa Clara. Posted 2 months ago

The role

You will be the primary technical relationship and AI advisor for a strategic customer. You will design and deliver deployments, build AI agents, and shape the product roadmap by building workflows and shipping product changes.

What you will do

Own customer engagements from pilot through production launch
Design and deliver deployments that fit the customer's workflows and scale adoption of Serval
Design and build AI agents on Serval's platform
Advise AI strategy to guide and shape how customers adopt and scale AI
Design and execute migration plans to minimize disruption
Work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes

Required qualifications

Degree in Computer Science or a related field, or equivalent hands-on experience
3+ years in a relevant role (product, engineering, consulting, founder)
Strong communication and relationship management skills
Ability to translate complex technical concepts for both technical and non-technical stakeholders
Reading and troubleshooting production code in customer-facing environments
Analyzing code paths, database state, and API requests/responses with infra and browser dev tools
Working knowledge of APIs and REST, IAM, and SQL for data analysis

Nice to have

Experience in an early-stage startup environment
Experience writing production code
Background working with enterprise customers or complex technical sales cycles
Familiarity with IT, security, service management, or workflow automation

Benefits

Impact: Be a key player in shaping the success of our product and company
Growth: Build a fundamentally new AI product offering and grow rapidly with the company
Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is an AI-native enterprise service management platform that automates work. The company is headquartered in San Francisco.