Executive Assistant

The role

You will act as a force multiplier for a member of the executive team. You will own scheduling complexity, coordinate logistics, and streamline communication to remove operational friction.

What you will do

• Own and optimize complex executive calendars
• Triage inbound requests and safeguard leadership time
• Coordinate domestic and international travel end-to-end
• Manage sensitive and confidential matters
• Serve as a liaison across leadership, team members, candidates, and external partners
• Improve internal communication flow and organizational clarity
• Track initiatives, action items, and cross-functional dependencies
• Design and refine systems that increase executive and team-wide productivity
• Support planning and execution of offsites, team events, and key leadership meetings
• Assist with vendor coordination, subscriptions, asset management, and operational logistics

Required qualifications

• 2+ years supporting C-level executives or founders
• Advanced calendar management skills with strong prioritization judgment
• Proactive operating style
• High attention to detail while managing multiple concurrent workstreams
• Clear, concise written and verbal communication skills
• Comfort operating in ambiguity and evolving priorities
• Strong discretion and professional judgment
• High technical fluency and enthusiasm for modern tools and workflows
• Excellent organizational and time-management discipline
• No task is too small mindset paired with strategic awareness
• Composed, professional presence in fast-moving environments

Nice to have

• Startup experience strongly preferred
• Experience supporting executives in high-growth tech startups (Series A–C)
• Familiarity with modern productivity and collaboration tools (e.g., Notion, Slack, Ashby, Salesforce)

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Headquartered in San Francisco, the company has raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil.