Sales Manager, Enterprise

The role

You will build, hire, and lead an enterprise account executive team. You will execute go-to-market motions and manage long-cycle deals across IT, Security, and Engineering organizations.

What you will do

• Build, hire, and scale the enterprise AE team from the ground up.
• Coach and develop the team on deal strategy, multi-threading, and forecasting.
• Drive team performance and accountability for quota attainment and pipeline coverage.
• Maintain a strategic book of business by owning and closing key enterprise accounts.
• Develop and refine the enterprise sales playbook.
• Partner with GTM leadership to define ICP, pricing, and segmentation strategy.
• Collaborate cross-functionally with product, marketing, and engineering.
• Establish sales process rigor including MEDDPICC adoption and CRM discipline.
• Build relationships with executive stakeholders and represent Serval at industry events.

Required qualifications

• 7–10+ years of B2B SaaS sales experience.
• At least 2–3 years managing and developing enterprise AE teams.
• Proven track record of building and scaling enterprise sales teams at early- to growth-stage companies (Seed → Series C+).
• Consistent overachievement as both an individual contributor and leader.
• Deep experience selling complex, high-value solutions into enterprise IT, Security, and Engineering organizations.
• Strong expertise in managing long, multi-stakeholder sales cycles (6–12+ months) with VP, SVP, and C-suite buyers.
• Demonstrated ability to coach multi-threaded deals, navigate procurement and legal processes, and drive executive alignment.
• Strong player-coach mentality.
• Exceptional leadership, communication, and executive presence.

Nice to have

• Management experience at enterprise-focused SaaS companies.
• Experience building enterprise teams from 0 → 5+ reps and establishing territory/account planning frameworks.
• Track record of developing senior sellers and promoting leaders within your organization.
• Deep familiarity with enterprise sales methodologies (MEDDPICC, Challenger, Command of the Message, etc.) and modern sales tech stack (Salesforce, Outreach, Gong, etc.).
• Comfort leading technical sales motions, including proof-of-concepts, security reviews, and discussions around APIs, integrations, or automation platforms.

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, it has raised $277 million from investors including Sequoia Capital and Redpoint Ventures.