Deployment Strategist

The role

You will be the primary technical relationship for customers, guiding deployments and advising on AI strategy. You will build AI agents, configure integrations, and ship product changes on Serval's platform.

What you will do

• Own customer engagements from pilot through production launch
• Design and deliver deployments that fit customer workflows
• Build AI agents on Serval's platform
• Advise AI strategy to guide how customers adopt and scale AI
• Design and execute migration plans
• Partner with Engineering, Sales, and Marketing to turn field learnings into repeatable processes

Required qualifications

• Degree in Computer Science or a related field, or equivalent hands-on experience
• 3+ years in a relevant role (product, engineering, consulting, founder)
• Strong communication and relationship management skills
• Ability to translate complex technical concepts for technical and non-technical stakeholders
• Hands-on technical ability reading and troubleshooting production code
• Ability to analyze code paths, database state, and API requests/responses with infra and browser dev tools
• Working knowledge of APIs and REST, IAM, and SQL for data analysis

Nice to have

• Experience in an early-stage startup environment
• Experience writing production code
• Background working with enterprise customers or complex technical sales cycles
• Familiarity with IT, security, service management, or workflow automation

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, it has raised $277 million from investors including Sequoia Capital and Redpoint Ventures.