Account Executive, Majors - West

The role

You will own the full sales cycle for target accounts across large, established organizations. You will lead multi-threaded sales cycles with IT, Security, and Operations executives to modernize workflows through AI automation.

What you will do

• Own the full sales cycle across major accounts from prospecting to close and expansion
• Develop deep relationships with senior IT, Security, and Operations leaders
• Orchestrate complex buying committees spanning multiple business units or regions
• Deliver compelling demos and business cases
• Partner with founders, product, and engineering to influence roadmap priorities
• Create repeatable playbooks for Serval's majors motion
• Represent Serval at industry events, conferences, and executive briefings

Required qualifications

• 6+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment
• Proven success selling technical or workflow automation platforms into 5–10K employee organizations across multiple stakeholders
• Expertise running sophisticated, multi-stakeholder sales cycles (4–9 months) with VP and C-suite buyers in IT, Security, or Operations
• Skilled in strategic account planning, multi-threading across business units, and executive communication
• High-agency operator
• Exceptional presentation, negotiation, and storytelling skills
• Based in or willing to work from our San Francisco HQ five days a week
• Regular travel to customer sites and events

Nice to have

• Previous experience at high-velocity SaaS companies
• Experience joining or helping scale an early-stage startup (Series A–D)
• Recognition for top performance — President's Club, top 10%, or rapid promotions
• Familiarity with AI, ITSM, or workflow automation categories
• Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Headquartered in San Francisco, the company has raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil.