Account Executive, Mid Market - West

The role

You will own the full sales cycle from outbound prospecting through close for multi-stakeholder IT and Security deals. You will partner with founders, product, and engineering teams to shape commercial motion and define how AI transforms IT operations.

What you will do

• Own the full sales cycle from pipeline generation to close across key accounts
• Develop deep customer understanding and align multiple stakeholders around business value
• Deliver consultative, technical demos showcasing AI agent automation
• Collaborate cross-functionally with product, marketing, and engineering
• Run a disciplined sales process with consistent pipeline hygiene and accurate forecasting
• Contribute to GTM playbooks including outbound motions and sales collateral
• Represent Serval at industry events and customer meetings

Required qualifications

• 2–5 years of full-cycle B2B SaaS sales experience
• Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders
• Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers
• High-agency operator who builds pipeline from scratch
• Exceptional communication, storytelling, and demo skills
• Based in or willing to work from our San Francisco HQ five days a week

Nice to have

• Previous experience at high-velocity SaaS companies
• Experience joining or helping scale an early-stage (Series A - Series D) startup
• Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.
• Comfort demoing or discussing APIs, workflow builders, or automation platforms

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, it has raised $277 million from investors including Sequoia Capital and Redpoint Ventures.