Head of Sales Enablement

The role

You will design and build a scalable sales skill onboarding and development program. You will own the full sales enablement scope, including sales methodology, manager coaching reinforcement, and the sales content library.

What you will do

• Design and build a scalable sales skill onboarding and ongoing development program for sellers and sales leadership
• Roll out and reinforce a unified sales methodology across the sales team
• Build the reinforcement system that embeds methodology and process into manager coaching cadences, deal reviews, pipeline inspection, and forecasting
• Define and measure leading indicators of seller, manager, and team effectiveness
• Partner with Product, Marketing, and other teams to ensure the field receives timely messaging, content, and training
• Serve as a trusted advisor to sales leadership on team productivity, coaching effectiveness, and leadership development
• Leverage Serval and other frontier AI tools to deliver personalized, just-in-time training

Required qualifications

• Direct experience rolling out and reinforcing a sales methodology across a sales team, including training managers to coach to it
• Program management experience, including building enablement programs from the ground up in a fast-growing, ambiguous environment
• Strong presentation and facilitation skills, with experience delivering training or coaching in front of both sellers and executives
• 8+ years of experience in sales enablement, sales leadership development, sales management, or a related customer-facing role within AI/ML or enterprise technology organizations
• A track record of earning buy-in from senior sales leaders and frontline managers, and driving stakeholder alignment with executive audiences
• Strong analytical skills with a data-driven approach to measuring ramp, productivity, and program effectiveness
• Empathy for sellers and sales leaders, with an understanding of the demands of the role and a partnership-oriented approach to conflict and disagreement
• A proactive, resourceful approach, combining strategic vision with a willingness to build and execute hands-on
• Experience at an AI company or high-growth technology organization that has scaled a sales team quickly
• Experience using or building applications on top of AI tools to automate and personalize training

Nice to have

• Prior frontline sales management experience
• Experience selling into or enabling teams that sell to IT, CIOs, or technical buyers

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Headquartered in San Francisco, the company has raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil.