Talent and People Operations Generalist

The role

You will build systems, automations, and programs for hiring and employee experience. You will own Talent Operations and People Operations using Serval's own platform.

What you will do

• Own Ashby end to end including job plans, scorecards, and data hygiene
• Build automations and AI agents across sourcing, ATS, and offers
• Own the offer process from comp approvals to onboarding handoff
• Administer recruiting stack including Wrangle and Juicebox
• Manage recruiting vendor and agency relationships
• Build training, playbooks, and templates for recruiting enablement
• Onboard new recruiters, sourcers, and coordinators
• Fix hiring process bottlenecks with process, tooling, or automation
• Own new hire onboarding and offboarding processes
• Run performance review cycles and compensation changes

Required qualifications

• 3-6 years in Talent Operations, Recruiting Operations, People Operations, or a similar systems-heavy role
• Hands-on experience administering an ATS
• An AI-native way of working using AI tools every day and building automations, integrations, or agents
• Hands-on experience running core People programs such as benefits, onboarding and offboarding, and performance or compensation cycles
• Working knowledge of HRIS platforms such as Rippling, Gusto, Workday, or similar
• Working knowledge of federal and California employment and benefits requirements
• High attention to detail and sound judgment with confidential information
• Based in or willing to work from our San Francisco HQ five days a week

Nice to have

• Experience as an early or first Talent Operations or People hire at a startup
• Comfort with APIs, scripting, or SQL, or experience building with automation tools like Zapier or Workato
• International employment experience, such as global payroll, EOR setups, or visa processes
• Experience building recruiting training or enablement programs

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Headquartered in San Francisco, the company has raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil.