Automation Engineer

The role

You will design and build automations and AI agents inside customer Serval instances. You will integrate Serval with customer systems and run working sessions with IT, HR, Finance, and Legal teams.

What you will do

• Design and build automations and AI agents inside customers' Serval instances
• Integrate Serval with customer systems like Okta, Google Workspace, Slack, Jira, ServiceNow, and Workday
• Run working sessions with IT, HR, Finance, and Legal teams to extract processes
• Turn built automations into reusable patterns and teach customer teams to extend them
• Partner with Deployment Strategists to hit customer milestones
• Surface risk early when a use case is going sideways
• Dogfood unreleased features
• Bring field ideas back to the product team
• Act as a practitioner evangelist

Required qualifications

• Degree in Computer Science or a related field, or equivalent hands-on experience
• 2+ years in a relevant role (IT or service operations, professional services, solutions engineering, business systems, technical support) OR recent graduate with at least one internship in a related a
• Working knowledge of APIs and REST, JSON, and IAM concepts including SSO, SCIM, and provisioning
• Strong communication skills
• Ability to learn unfamiliar software quickly
• Ability to work independently across several customer accounts

Nice to have

• Experience in an early-stage startup environment
• Hands-on time administering or migrating an ITSM platform (ServiceNow, Jira Service Management, Freshservice, Zendesk)
• Familiarity with IT, security, service management, or workflow automation

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, it is used by companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors.