Deployment Leadership

The role

You will build and lead the Deployed Software Engineering function to deploy Serval's AI platform into complex IT environments. You will write production-quality code, lead customer implementations, and develop scalable onboarding processes.

What you will do

• Build and lead the Deployed Software Engineering function, defining its charter, processes, and hiring plan.
• Own customer implementations and pilots.
• Write production-quality code to extend Serval's platform, integrate APIs, and solve unique customer challenges.
• Develop reusable onboarding frameworks.
• Partner with Product & Engineering to translate field learnings into roadmap priorities and platform improvements.
• Act as a trusted advisor to customers' IT and Security leaders.
• Drive technical strategy for migrations, integrations, and long-term account success.
• Recruit, mentor, and develop a team of forward deployed engineers.
• Establish metrics and systems to track deployment velocity, adoption, and satisfaction.

Required qualifications

• 7–10+ years of software engineering experience
• 3+ years leading technical or customer-facing teams
• Proven track record of building and scaling Software Engineering teams in a fast-paced SaaS or AI environment
• Strong technical foundation — capable of reading and writing production code, building APIs, and debugging distributed systems
• Experience working directly with enterprise customers on deployments, integrations, and architecture design
• Excellent communication skills
• Builder's mindset: thrives in ambiguity, moves fast, and creates process where none exists
• Deep customer empathy and the ability to balance short-term needs with long-term platform evolution
• Based in or willing to work from our SF HQ, 5 days/week

Nice to have

• Prior startup experience as an early technical or engineering leader
• Knowledge of IT, Security, or workflow automation domains
• Comfort working with LLM-based or AI agent systems in production
• Strong opinions on how “agentic” deployment teams should operate and measure success

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Headquartered in San Francisco, the company has raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil.