Founding IT Engineer

The role

The Founding IT Engineer will build the foundation for IT operations and design the support experience. You will run Serval on Serval by building workflows, automations, and internal systems.

What you will do

• Own day-to-day IT operations including onboarding, offboarding, hardware lifecycle, access requests, escalations, and troubleshooting
• Build a fast, thoughtful, high-trust support experience
• Own conference room and meeting space A/V
• Build self-serve documentation and automate repetitive support work
• Own identity and access systems including SSO, SCIM, group-based entitlements, and privileged access workflows
• Run and improve device management across macOS fleet
• Administer core business systems including Google Workspace, Slack, 1Password, HRIS, and other internal tooling
• Standardize and scale workplace technology and the A/V stack across office spaces
• Partner with Security and Compliance to ensure controls are built into systems
• Automate using scripting, APIs, and Serval workflows

Required qualifications

• 6+ years of experience in IT engineering, IT operations, or business technology
• Experience scaling IT systems in a fast-growing company
• Deep hands-on expertise with identity, device management, and core internal tooling
• Experience with tools such as Okta or Entra ID, Jamf or Kandji, Google Workspace, Slack, and endpoint security platforms
• Strong conference room A/V deployment and troubleshooting experience
• Solid networking fundamentals across DNS, DHCP, VPN, Wi-Fi, and certificates
• Familiarity with compliance frameworks such as SOC 2 and ISO 27001
• Strong judgment, ownership, and communication skills
• Excitement about being onsite in San Francisco five days a week
• Travel to other locations 25% of the time
• Experience building automation with scripts, APIs, workflows, or agentic systems

Nice to have

• Experience with modern ITSM platforms such as Serval, ServiceNow, Jira Service Management, or Freshservice
• Strong Automation and scripting skills in TypeScript, Go, or Rust
• Experience working with REST APIs, webhooks, and Git-based workflows
• Background at an ITSM, identity, security, or developer tools company
• Infrastructure-as-code experience for corporate systems

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, the company has raised $277 million from investors including Sequoia Capital and Redpoint Ventures.